Tenant Support

Property Maintenance Requests and Feedback

If you are living in a CatholicCare Victoria Housing property, find the support you need on this page.

We also welcome compliments, complaints and suggestions from our tenants, members of the community, donors, and partners, to tell us about your experience with us. Everyone is welcome to provide feedback.

Contact us regarding maintenance issues

Please contact (03) 4344 4501 for maintenance issues.
Calling this number will ensure that your maintenance request will be dealt with in a timely manner.

Need emergency repairs?

In the event of an after-hours emergency please contact:

Freedom FM  |  T (03) 7044 0514

Please also notify our CatholicCare Victoria Housing Rental Officer the next business day on (03) 4344 4501.

Emergency or urgent repairs include:

Guides and Policies

• CCVH Tenant Guide - v2.1.pdf
• 01 Allocations and Signup.pdf
• 02 Rent Setting Policy.pdf
• 03 Financial Hardship and Temporary Absence Policy.pdf
• 04 End of Tenancy Policy.pdf
• 05 Transfer Policy.pdf
• 06 Succession of Tenancy Policy.pdf
• 07 Resident Engagement and Participation Policy.pdf
• 08 Sustainable Tenancies Policy.pdf
• 09 Charges and Recovery Policy.pdf
• 10 Modifications Policy.pdf
• 11 Breach of Rental Agreement Policy.pdf
• 12 Rental Arrears Policy.pdf
• 13 Asset Maintenance Policy.pdf
• 14 Property Inspections Policy.pdf
• 15 Parking and Vehicles Policy.pdf
• 16 Good Neighbour Policy.pdf
• 18 Privacy Statement.pdf
• 18.1 Privacy Policy.pdf
• 19 Feedback Policy.pdf
• 19.1 CCVH feedback Complaints appeals Guide.pdf

Feedback and complaints for housing

We welcome your compliments, complaints and suggestions and will use what you tell us to review how we work so that we can improve our services. 

Please provide your feedback using the form below, or call our office on (03) 4344 4501.

First Name

Last Name

Contact Number

Email *

Are you a...? * Service user Family member of a service user Carer Community member Donor Supporter Other

Is this a...? * Compliment Complaint Suggestion Other

Please explain the details of your feedback (What happened, When, Where etc.) *

Have you contacted the person(s) or program to provide feedback?

If yes, please provide details

What would you like to happen as a result of providing this information?

Other Suggestions

Do you require a response to your feedback? *

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